Tassimo breaks - nobody takes complaints seriously

Tassimo breaks - nobody takes complaints seriously

by Nadine
(Saskatchewan, Canada)

At the end of October 2010, I called the Tassimo people, explaining how my machine had stopped working.

They were nice enough and sent me coupons for free packs of the tassimo disks.
However, they instructed me to write to Good Housekeeping (as they are supposedly the 3rd party company who deals with broken machines).

I was told I was get a coupon for a free replacement machine.

I wrote to Good Housekeeping on October 29, 2010 and here I sit, February of 2011, and never ever heard back from them.

Now, I have coupons for free disks, but no machine to use them in.

Would not buy again.

Nadine

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Tassimo breaks - nobody takes complaints seriously

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Feb 21, 2011
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Tassimo Complaint
by: Anonymous

Tassimo made by Braun came with a 2 yr warranty.
It didn't last a month, but the store was willing to exchange it.
BUT, after 2 1/2 years it doesn't work. The original cost was $120. plus tax. The estimate to repair is $215.
The new Tassimo made by Bosch only comes with a 1 year warranty.
Why would I buy another Tassimo?
With the problems I had with it prior to the complete breakdown, it's just not worth the pain in the neck.
With only 1 year warranty that should tell you there is potential for a poor quality product, after all, if it's that good a product why not give it a 3 year warranty???

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