Unhappy with the Breville product

by Brenda
(Canada)

We have a breville, which we bought after deciding to 'upgrade' from the typical glass carafe 12 cup machine.

While there are nice features, the fact that the carafe leaks out of the top every single time we (or anyone else who has tried) goes to pour a cup of coffee overshadows the fact that the coffee stays hot in the pot (stainless steel) or that there is no hot plate to get burned on.